Support

Product support is provided by a dedicated team

Support Tickets

For support with your Salamander Integration Suite configuration, please use our Support Portal

Limited support is also provided for Free Utilities by emailing support@salamandersoft.co.uk.

We will ensure your query is responded to as swiftly as we can.

Knowledge Base

Our Knowledge Base on the Support Portal includes useful articles relating to your Salamander configuration.

Remote Access

The Remote Access tool in the Salamander Status Viewer is our primary method of supporting your configuration. Please enable it when raising any Incident or Change Request case. For additional support, we may require TeamViewer also – downloaded from the following link:

Download SalamanderSoft TeamViewer

We have a dedicated support team to handle all support requests from our customers.
They are contactable Monday – Friday, 8:30am – 5:30pm UK time

Academic Year Change Guidance – Rollover 2023

We have compiled some frequently asked questions about what you can expect to happen at the change of Academic Year – covering areas such as new user accounts, distribution groups and cloud learning systems such as Google Classroom and School Data Sync for Microsoft Teams for Education.

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