Support FAQs | New User Accounts

This page covers our processing and options for New User Accounts. We manage current users in most of our installations; and for some – we can also process users in advance of their start date (subject to MIS support).

New Pupil User Accounts

Read more about New Users in relation to the Cloud here

 

I don’t have future pupils created at present – when will my new intake/cohort/year 7’s AD accounts be created?

Your new user accounts will be created once the pupils become ‘CURRENT’ pupils – i.e. they have been admitted and their start date has passed.

My installation is configured for Future Pupils, when will my new intake/cohort/year 7’s AD accounts be created?

If we currently create future pupils for you, then your new pupil accounts will be created once they have been ADMITTED and their start date has been set.  Please be aware, that if you ADMIT students ahead of the start of the new Academic Year set in the MIS, and their start date is also before the start date of the new academic year; then the users will be created in the Current Academic year.

For example, if you admit next year’s Y7s in early August with a start date of 1st September but your new Academic Year is set to start on the 4th September, then the pupils will be created as Y7s in the same OU as your current Y7s, and may use the same intake year. We can test this before you admit them and override this behaviour if needed, please contact our support team.

 

Applicant / Pre-admissions User Accounts

Read more about New Users in relation to the Cloud here

 

My new intake/cohort/year 7 are in pre-admissions, and I need them available before the start of the new academic year – what can we do?

We can create your new pupil accounts from pre-admission data if supported for your MIS, commonly using the status of Accepted. Other statuses can be used if required. Some data will not be available until the student has been admitted – for example, Admission Number. If this is a required data item to create a user, the user will not be created until that data is available. If you require this configuration or need to check any part of this, please contact our support team.

Please be aware, that the start dates for the Applicants must still be set to after or on the start date of the new Academic Year set in the MIS. If the start date is also before the start date of the new academic year; then the users will be created in the Current Academic year – and the intake year (often used for OUs and prefixes) would be wrong.

For example, if you admit next year’s Y7s in early August with a start date of the 6th September but your new Academic Year is set to start on the 7th September, then the pupils will be created as Y7s in the same OU as your current Y7s, and will use the same intake year. We can test this before you admit them and override this behaviour if needed, please contact our support team.

 

New Staff User Accounts

Read more about New Users in relation to the Cloud here

 

I do not have future staff created at present – when will my new staff AD accounts be created?

Your new user accounts will be created once the staff become ‘CURRENT’ staff – i.e. their start date as set in the MIS, has passed.

I have future staff created at present – when will my new staff AD accounts be created?

Your new user accounts will be created once the staff member has a start date entered. If you do not have this functionality but would like it or are unsure, please contact our support team. Please note, this is not supported for all MIS.

I need to create some staff accounts manually, as the HR team haven’t entered these in the MIS yet. How can I avoid them being duplicated?

Commonly our processes that look to see if a new account is needed for a person will check for an unmatched account by forename and surname. As long as the same details are used in Active Directory as -are subsequently entered in the MIS, a duplicate should be avoided and the manually created account will be matched by our process. To check this functionality, please contact our support team.

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