Support FAQs | Further Advice

This section covers ‘general’ advice.

Instead of waiting for the next academic year and all changes happening on the first day, can we ‘rollover’ in August to check all is okay before staff and pupils return from the summer break?

Yes, our Support Team is able to make this change for you. Where supported, we can set what we call an ‘effective date’ to retrieve information from your Management Information System (MIS). We can set this to be the first day of your new Academic Year, and all AD changes would be made according to the MIS information on this date, for example:

  • New class groups processed
  • Old class groups removed
  • New year groups populated

However, this relies on all the data being in place (and published) and will make changes to ‘current’ group memberships, for example promoting the students.  If we were to rollover early on August 15th, the current Year 7’s would be moved to be Year 8 students at this point.

We recommend letting your staff know after an early rollover has taken place, as an incorrect year group may be e-mailed, or Cloud Services based on Year Groups may have the new memberships.

I’m not sure what rollover processing I need to do, and what will happen at the end of the Academic Year?

We will send rollover-specific documentation to you by e-mail in July and August. Please contact the Support Team at support@salamandersoft.co.uk if you have not received this.  We would be pleased to guide any schools through this process if needed.

We have a “Multi School” installation or are a Multi Academy Trust – what about us?

We will send rollover-specific documentation to you by e-mail in July and August. Please contact the Support Team at support@salamandersoft.co.uk if you have not received this.  We would be pleased to guide any trusts through this process if needed.

I’ve heard about the Status Viewer, what is it?

The Salamander Status Viewer is a ‘light-touch’ interface allowing you to access and amend various features of your Salamander Integration Suite configuration. Please see our Salamander Status Viewer page for more information including our demo video.

I’ve heard about the “Portal”, what is it?

The Portal is a web interface for our “Multi School” installation customers, allowing you to see the status of your Salamander Integration Suite configuration. The Portal has features including:

  • An overview of the general status – errors / warnings and an indicator for license expiry
  • View details of the Active Directory accounts created by Salamander and export function
  • View, search and export the log files generated by the Salamander Integration Suite
  • View at a school level which processes are enabled

Our “Multiple School” installation customers can also use the Salamander Status Viewer, however, it is limited to the below functionality:

  • Update stored passwords
  • Enable remote access (where registered) for our Support Team

I need to update the credentials being used by the application, can you help?

You are able to update the passwords used by our application through the Salamander Status Viewer. Select the ‘Tools’ tab and enter the new credentials in the Encrypted Settings area. 

If you need to update the username or need advice on what username is configured, please contact our Support Team

I don’t currently have the Status Viewer. How do I get it?

The Status Viewer can be added on request. Please contact our support team.

I don’t currently have the “Portal”. How do I get it?

The Portal can be added on request for our Multi Academic Trust customers.  There are several pre-requisites to check, so please contact our Support Team who will be able to provide further information.

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