Support FAQs | Further Advice

This section covers ‘general’ advice.

Instead of waiting for the next academic year and all changes happening on the first day, can we ‘rollover’ in August to check all is okay before staff and pupils return from the summer break?

Yes. We can set what we call an ‘effective date’ to retrieve information from your MIS (where supported). This we can set to be the first day of your new academic year, and all AD changes would be made according to the MIS information on this date. (e.g new class groups processed, old class groups removed, new year groups populated etc).  However, this relies on all the data being in place (and published) and will make changes to ‘current’ group membership etc promoting the students, I.e. if we were to rollover early on the 15 August then current Y7’s would be moved the All Year 8 students etc.

I’m not sure what rollover processing I need to do, and what will happen at the end of the Academic Year?

We are going to be running a number of webinars with our Support Consultants on the different topic areas related to the Academic Year change:

  • Users
  • Teaching and Learning Resources: Google Classroom
  • Teaching and Learning Resources: Teams via School Data Sync
  • Groups
  • Calendars

These webinars will include an ‘overview’ presentation, followed by a short “Q and A” at the end. The webinar will be a maximum of 30mins in length – and recordings will be made available after the event. 

Please see our Blog for announcements of dates, and how to book. 

We have a “Multi School” installation or are a Multi Academy Trust – what about us?

The guidance is still applicable to you, even though your installation may work slightly differently from our “single school” installations. Different schools within an installation can have different settings to each other. If you require a focus on a particular area, please contact our support team.

I’ve heard about the Status Viewer, what is it?

The Status Viewer is a ‘light-touch’ interface designed for our “Single School” customers, allowing you to see the status of your Salamander Integration Suite installation. Through the Status Viewer, it is possible to do

a number of things:

  • An overview of the general status – errors/warnings and also an indicator for license expiry
  • View details of the Active Directory accounts created by Salamander – and also export them
  • View the log files generated by the Application, as well as search from and export from them
  • View the Scheduled Task details, and choose to enable/disable parts of your existing processes
  • Update stored passwords
  • Change the Calendar processing
  • Enable remote access (where registered) for our team

I’ve heard about the “Portal”, what is it?

The Portal is a Web interface for our “Multiple School” installation customers, allowing you to see the status of your Salamander Integration Suite installation. Through the Portal, it is possible to do a number of things:

  • An overview of the general status – errors/warnings and also an indicator for license expiry
  • View details of the Active Directory accounts created by Salamander – and also export them
  • View the log files generated by the Application, as well as search from and export from them
  • View at a school level which processes are enabled

Our “Multiple School” installation customers can also use the Status Viewer, however, it is limited to the below functionality:

  • Update stored passwords
  • Enable remote access (where registered) for our team

I need to update the credentials being used by the application, can you help?

Yes, our support team can assist with this. Alternatively, you are able to update the passwords used by our application through the Status Viewer. You can choose the appropriate option on the ‘tools’ page and enter the new password. If you need to update the username, or need advising of what username is configured, please contact our support team.

I don’t currently have the Status Viewer. How do I get it?

The Status Viewer can be added on request. Please contact our support team.

I don’t currently have the “Portal”. How do I get it?

The Portal can be added on request, but has a number of pre-requisites. Please contact our support team.

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