Support FAQs | Groups

This section covers the processing of Groups – usually within your Active Directory. These groups may be synchronised to the Cloud as well or created directly in the cloud depending on your configuration.

Processes which rely on the users being in the Cloud may be affected by this until a successful synchronisation with the respective Cloud Sync Tool (Azure AD Connect or Google Cloud Directory Sync).

You can read more about this here

When will my current groups for Year, Form, and House Groups be updated?

Groups for year/tutor/house will be updated on the first day of the new academic year. Please see the section regarding cloud synchronisation, as a large number of changes may be blocked from syncing from Active Directory.

Please note, if your configuration is set to not remove old tutor groups, these groups will remain, with membership reflecting the last run of the process. They would not be updated again. This would affect those customers who use staff codes as part of the tutor group name. For example, teacher ABC has a tutor group in year 7 this Academic year, which becomes year 8 next Academic year. The new year 8 group 8ABC would be created, and 7ABC would still be present. We can handle the removal of these stale groups if this affects you – please contact our support team.

When will my users appear in their groups?

Groups for year/tutor/house will be updated on the first day of the new academic year; or when the users are on roll – whichever comes first. As a result of a large number of changes, a cloud synchronisation by either Azure AD Connect or Google Cloud Directory Sync may be blocked. Please see here for further advice

What happens to my groups at the end of the year?

Class groups are normally deleted once the current timetable ends based on your MIS configuration.  However, if your configuration is not set to remove old class groups, these groups will remain, with membership reflecting the last run of the process. We can handle the preservation of these groups if you would prefer them to not be removed – please contact our support team.

Year Groups and Tutor groups would have their members “promoted” once the academic year changes in the MIS.

When will my new class groups be created?

These will be created once the new timetable data is available (published and applied), and the start date of the timetable has passed. If you would prefer these groups created earlier, please contact our support team.

How will my teacherOf<student> groups (and similar groups eg teacherOf<year>) be affected?

These work on the same data as class groups and so will be managed by the same process. These would be updated with the new teacher membership on the first day of the new academic year. Between the end of the Summer Term and the start of the new term, these may appear empty or be deleted – depending on your configuration. This can be overridden if required.

As a result of a large number of changes, cloud synchronisation by either Azure AD Connect or Google Cloud Directory Sync may be blocked. Please see here for further advice

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