Support FAQs | Calendars

This section covers the processing of Calendars – either in Microsoft 365, Exchange or Google Workspace.

Processes that rely on the users being in the Cloud, may be affected by this until they have been successfully synchronised with the respective Cloud Sync Tool (Azure AD Connect or Google Cloud Directory Sync).

You can read more about this here

Timetables

I need to stop students (and /or staff) from seeing the new timetable. What can I do?

Most customers will already have an updated version of the software where the new timetable only appears once the new timetable is published and applied, and the new academic year starts. By default, our processes use the next 6 weeks of data. If you require confirmation of the number of weeks ahead in place, or for our team to check the logs to ensure the processing is running, please contact our support team.

In the Salamander Status Viewer (usually located in C:\Program Files\Salamander), you can change the way we handle calendars for the next Academic Year from the Tools tab:

I would like to turn on or turn off Calendar processing – can we do this, and can it be separate for Staff and Pupils?

Yes, it is possible to enable and disable timetable processing independently for staff and pupils in the Tools tab of the Salamander Status Viewer:

Events after date x are not showing, but they are in the timetable. Is there a problem?

By default, our processes use the next 6 weeks of data (in the same Academic Year). If you require confirmation of the number of weeks ahead in place, or for our team to check the logs to ensure the processing is running please contact our Support Team.

In the Salamander Status Viewer, you can change the number of weeks to be processed from the Tools page. (If you require a particularly long run, please contact our Support Team)

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