21 September, 2021 · 2 minutes to read
To support our growing customer base we are looking for a number of support consultant/technician's to help us maintain our level of support to our new and existing customers.
SalamanderSoft currently consists of 27 employees, the majority of which are operations/support staff.
It is a small close-knit company and our ethos is to provide excellent service to our customers and to be the best at what we do. This is reflected in the fact that all our sales are via word of mouth/recommendations - we do not have a sales team, and we are still growing strongly. All our roles are remote working, so you will be working from home.
We have a great reputation with our customers and are looking to grow the team that work with our customers to support this and continue to improve where we can.
Who we are looking for
Your attitude will be key, we will be looking for someone who:
We're not looking for exact skills as we will train you in any you do not have, but on a day to day basis you might be working with:
Any experience of these would obviously be an advantage.
As this is a remote role you will need a suitable area for working in your home, a broadband connection and probably a kettle.
This is very much a customer focussed role, and regular customer contact via Phone/Teams and email will be essential.
With technology being such as fast-moving field, we would expect you to have a thirst for knowledge and be keen to improve your skills, with a proven track record of doing so.
What you will be doing
You will be joining the Operations team (currently made up of 17 people) to help us remotely support our range of products into schools and other Education institutions across the UK and further afield.
You will be working primarily with our Integration solutions, linking the school's MIS to Active Directory, Microsoft 365, Google Workspace for Education and other systems.
Our work is conducted from our own homes, although some occasional travel and hotel stay may be needed to allow us to meet as a team and best support our customers.
This is a hands-on, customer-facing, technical role.
What we will do for you
If you are interested in joining our team, please apply with anything you want to support your application to email@example.com
Links to social media and community involvement would be great as well. Noting where you saw the ad would be helpful to us.
If you would like more information or an informal chat about the role, please contact Gavan Vettese-Wilson at firstname.lastname@example.org
The closing date for applications is midnight on Sunday 24th October 2021
First interviews are expected to be conducted via a phone call w/c Monday 25th October 2021
Head of Operations
Gavan joined SalamanderSoft in January 2021 as Head of Operations, directly managing the Installations, Projects and Support teams that deliver our company's products and services. Having spent almost 20 years at various levels supporting IT within the education sector and over 10 years volunteering for and managing the Duke of Edinburgh Award in various Schools, Gavan brings a broad range of experience to the role. Gavan enjoys spending time with his family, reading and cooking.