Supporting 2020 Academic Year Rollover

6 August, 2020

As we are now in the summer period with many preparing for the new Academic Year, we have prepared a set of FAQ’s which explain some of the processes that you can expect to happen.

This has been written to cover the most common questions around user accounts and groups; as well as the Teaching and Learning platforms you might be using – such as Teams for Education (via School Data Sync) and Google Classroom. We’ve also covered areas such as your new intake and leavers – both particularly relevant with the uncertainty brought on by Covid.

Hopefully this will help make the transition a little easier and answer any queries you may have.

You can see them here:

If you require any further information around this or anything else, please feel free to contact the support team via

Please bear in mind though, that this is the busiest time of year for our team, so our replies may take a little longer than you are used to. You may also find we prioritise some cases over others, but we aim to respond to all messages same business day.

Richard Willis

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