Support Consultant, SalamanderSoft – Home Based – £22-25k, Closes Sun 29th January

Following a successful hiring round in the winter of 2022, we are looking to further expand our support team.

SalamanderSoft currently consists of 34 employees, the majority of which are operations/support staff.

It is a small close-knit company and our ethos is to provide excellent service to our customers and to be the best at what we do. This is reflected in the fact that all our sales are via word of mouth/recommendations – we do not have a sales team, and we are still growing strongly. All our roles are remote working, so you will be working from home.

We have a great reputation with our customers and are looking to grow the team that work with our customers to support this and continue to improve where we can.

Who we are looking for

Your attitude will be key, we will be looking for someone who:

• uses their initiative and gets things done
• is comfortable working with customers and aims to deliver over their expectations
• has enthusiasm and interest in technology.
• wants to be the best that they can be and strives for excellence
• is able to work independently and remotely
• has a hunger to learn new skills

We’re not looking for exact skills as we will train you in any you do not have, but on a day to day basis you might be working with:

• Active Directory
• Microsoft 365 including Azure Active Directory
• Exchange
• Google Workspace – all parts of it
• Querying SQL Server
• School MIS systems such as SIMS.net
• PowerShell

Any experience of these would obviously be an advantage.
As this is a remote role you will need a suitable area for working in your home, a broadband connection and probably a kettle.
This is very much a customer focussed role, and regular customer contact via Phone/Teams and email will be essential.
With technology being such a fast-moving field, we would expect you to have a thirst for knowledge and be keen to improve your skills, with a proven track record of doing so.

What you will be doing

You will be joining the Operations team (currently made up of 20 people) to help us remotely support our range of products in schools and other Education institutions across the UK and further afield.

You will be working primarily with our Integration solutions, linking the school’s MIS to Active Directory, Microsoft 365, Google Workspace for Education and other systems.
Our work is conducted from our own homes, although some occasional travel and hotel stay may be needed to allow us to meet as a team and best support our customers.
This is a hands-on, customer-facing, technical role.

What we will do for you

• We will offer a competitive salary, dependent on experience, together with pension contributions
• A chance to work on the latest technologies (especially Microsoft 365, Google Workspace for Education and Azure)
• Training resources and all appropriate technology and software will be provided.
• 5 weeks paid holiday per year plus bank holidays
• Flexibility in working hours when required, although our customers’ needs have to come first
• The opportunity to get rid of your daily commute
• Expenses paid on any business travel
• Support you in improving your current skills and to work with and develop new ones
• The opportunity to attend some conferences/events/training during the year
• Paid Certification attempts

Next Steps

If you are interested in joining our team, please apply with anything you want to support your application to careers@salamandersoft.co.uk
Links to social media and community involvement would be great as well. Noting where you saw the ad would be helpful to us.

If you would like more information or an informal chat about the role, please contact Gavan Vettese-Wilson (gavan@salamandersoft.co.uk) 

The closing date for applications is midnight on Sunday 29th January
First interviews are expected to be conducted via a phone call w/c Monday 30th January