02 October, 2018 · 2 minutes to read
SalamanderSoft is looking for Support Consultants to join the team - 20k - 26k
To support our growing customer base we are looking for experienced support consultants/technicians to join our team to help us maintain our level of support to our new and existing customers. SalamanderSoft currently consists of 9 people, the majority of which are operations/support staff. It is a small close-knit company and our ethos is to provide excellent service to our customers and to be the best at what we do. This is reflected in the fact that all our sales are via word of mouth/recommendations – we do not have a sales team, and we are still growing strongly. All our roles are remote working, so you will be working from home. We have a great reputation with our customers as evidenced by this thread on EduGeek: http://www.edugeek.net/forums/recommended-suppliers/160503-salamandersoft-singing-praises.html Who we are looking for Your attitude will be key, we will be looking for someone who:
We’re not looking for exact skills as we will train you in any you do not have, but on a day to day basis you might be working with:
As this is a remote role you will need a suitable area for working in your home, a broadband connection and probably a kettle. This is very much a customer focussed role, and regular customer contact via Phone/Skype and email will be essential. With technology being such as fast-moving field, we would expect you to have a thirst for knowledge and be keen to improve your skills, with a proven track record of doing so. What you will be doing You will be joining the existing support and installations team (currently made up of 5 people) to help us remotely install and support our range of products into schools and other Education institutions across the UK and further afield. You will be working primarily with our Integration solutions, linking the school’s MIS to Active Directory, Office 365, G Suite for Education and other systems. Our work is conducted from our own homes, although some occasional travel and hotel stay may be needed to allow us to meet as a team and best support our customers. This is a hands on, customer facing, technical role. What we will do for you
Next Steps If you are interested in joining our team, please write to us at email@example.com with anything you want to support your application. Links to social media and community involvement would be great as well. Noting where you saw the ad would be helpful to us. If you would like more information or an informal chat about the role, please contact Jon Atkinson, firstname.lastname@example.org
Managing Director / Founder
Richard started SalamanderSoft in 2007 after a successful career as a software developer. Wanting to start his own company and with experience in integrating school systems he set out to build the best integration system for schools and to exceed customer expectations. He starting out on his own, doing all the coding, support and sales until finally the growing number of customers meant he needed to start growing the team. He is still heavily involved in coding the core Integration Suite product in addition to running the company and being the first point of contact for prospective customers.