Job Vacancy– Autumn/Winter 2016
Support Consultant - Home Based, £20,000 - £28,000, Closes 13/11/2016
Who are we?
We (SalamanderSoft) are a small, but dynamic, team dedicated to providing first class products and services to the Education Sector. Through our integration products for school systems, we help our customers to connect up their on-site and off-site systems in exactly the way they need to support teaching and learning as well as school administration.
As our customer base is growing, we are looking for an experienced support consultant/technician to help us maintain our level of support to our new and existing customers.
We also give back to the community by developing the SharePoint Learning Kit and a number of free utilities for schools.
What we need you to do
You will be joining the team to help us remotely install and support our range of products into Schools.
The main products you will be working with are our range of integration products, linking School MIS to Active Directory, SharePoint, Office 365, G Suite for Education and other systems.
Our work is conducted from our own homes, although some occasional travel and hotel stay may be needed to allow us to meet as a team and best support our customers.
This is a hands on technical role.
What we will do for you
Who we are looking for
Someone with great technical skills who loves helping customers and solving problems. We're not finished with a job until the customer is happy. You are the sort of person who will see something wrong and fix it before it is raised as an issue. This is very much a customer focussed role, and regular customer contact via Phone/Skype and email will be essential.
Although you will need to be able to work independently and with little supervision, the team is always in contact via Skype for Business, Yammer, email and phone. However, home working isn't for everyone, some need the face-to-face contact an office gives!
With technology being such as fast moving field, we would expect you to have a thirst for knowledge and be keen to improve your skills, with a proven track record of doing so.
Although we will provide all the equipment and software that you need to do your job, you will need a suitable area for working in your home, a broadband connection and probably a kettle.
Now the boring bit
Key Skills we are looking for:
It would be great if you had - but don't worry if you haven't:
If you are interested in joining our team, please write to us at firstname.lastname@example.org with anything you want to support your application. Links to social media and community involvement would be great as well. Noting where you saw the ad would be helpful to us.
If you would like more information or an informal chat about the role, please contact Jon Atkinson, email@example.com
First interviews will be conducted via Skype Video Calling w/c 28th November 2016.
It is hoped that the successful candidate will start w/c 6th February 2017
The closing date for Applications is midnight on Sunday 13th November.
Managing Director / Founder
Richard started SalamanderSoft in 2007 after a successful career as a software developer. Wanting to start his own company and with experience in integrating school systems he set out to build the best integration system for schools and to exceed customer expectations. He starting out on his own, doing all the coding, support and sales until finally the growing number of customers meant he needed to start growing the team. He is still heavily involved in coding the core Integration Suite product in addition to running the company and being the first point of contact for prospective customers.