To support our growing customer base, we are looking for a Support Coordinator to help us take the next step in our development and growth and help us maintain our high level of support and service to our customers. The Support Coordinator will be accountable for the Support team function, and for the satisfaction of our customers.
|Job Title||Support Coordinator|
|Salary||Circa £38,000 Per Annum|
|Responsible To||Head of Operations|
|Responsible For||The Support Team function|
SalamanderSoft currently consists of 29 employees, 11 of whom are support staff. We are a growing company that has tripled in size over the past 2 years and our ethos is to provide excellent service to our customers and to be the best at what we do. This is reflected in the fact that all our sales are via word of mouth/recommendations - we do not have a sales team, and we are still growing strongly.
All our roles are remote working, so you will be working from home. As a UK based company, we are looking for a candidate who resides in the UK. It is expected that the Support Coordinator will have a technical background and have experience coordinating / managing IT Support teams and/or services.
We have a great reputation with our customers and are looking to grow the team that support them and continue to improve where we can.
The team working on support handle all the customer support for our customers, often managing over 100 tickets a day working directly with our customers to configure installations to their needs. The team use an online Service Desk and remote access solutions (both proprietary and 3rd party for remotely managing customers installations)
Who we are looking for:
The Support Coordinator will coordinate the day-to-day Support function of the company, ensuring the high standards our customers and team have come to expect.
Attitude will be key, and we’ll be looking for someone who:
As this is a remote role you will need a suitable area for working in your home, a broadband connection and probably a kettle.
Technology being such a fast-moving field, we would expect you to have a thirst for knowledge and be keen to improve your skills, with a proven track record of doing so.
You will be coordinating the existing support team (currently made up of 11 people) who remotely support our range of products into schools and other educational institutions across the UK and further afield.
If you are interested in joining our team, please apply to firstname.lastname@example.org with anything you want to support your application. Links to social media and community involvement would be great as well. Noting where you saw the ad would be helpful to us.
If you would like more information or an informal chat about the role, please contact Gavan Vettese-Wilson directly either on LinkedIn, or directly via email at email@example.com
Head of Operations
Gavan joined SalamanderSoft in January 2021 as Head of Operations, directly managing the Installations, Projects and Support teams that deliver our company's products and services. Having spent almost 20 years at various levels supporting IT within the education sector and over 10 years volunteering for and managing the Duke of Edinburgh Award in various Schools, Gavan brings a broad range of experience to the role. Gavan enjoys spending time with his family, reading and cooking.