Exchange 2010 Management Console Error - Initialization Failed

Exchange 2010 Management Console Error – Initialization Failed

Today I had a strange error when trying to connect to a remote Exchange 2010 using the Exchange Management Console.

The text of the error is:

Initialization failed.
The following error occurred while configuring Help links:
The operation couldn't be completed because a change occurred in the remote forest.
Please complete any operations that are in progress, restart the Exchange Management Console, and follow the help instructions to obtain a compatible upgrade.

Needless to say, neither clicking here to retry or restarting the console helped.

It turned out that the version of the management console on this machine was different to the server version. If you manually connect to Exchange you get the correct message. To manually connect:

Right Click on Microsoft Exchange in the left pane and select Add Exchange Forest.
Type in the name of your Exchange server and click OK. You'll probably need to give your login details.
The new forest, with the friendly name given in step 2, will now appear in the left pane. Now click on this and you will get the real error.

Here you can see that the server is on Update Rollup 2 for Exchange Server 2010 SP1 while the client machine is on Microsoft Exchange Server 2010 SP1.

There's a list of Exchange version numbers on TechNet.

Written by Richard Willis

Managing Director / Founder

Richard started SalamanderSoft in 2007 after a successful career as a software developer. Wanting to start his own company and with experience in integrating school systems he set out to build the best integration system for schools and to exceed customer expectations. He starting out on his own, doing all the coding, support and sales until finally the growing number of customers meant he needed to start growing the team. He is still heavily involved in coding the core Integration Suite product in addition to running the company and being the first point of contact for prospective customers.